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Hard Rock Hotel Los Cabos

Fraccionamiento Diamante, Cabo San Lucas, Baja California Sur, 23473, Mexico

Welcome Back

Hard Rock Hotel Los Cabos' protocols & standards to ensure you enjoy a peaceful vacation.

This carefully managed reopening comes with stringent new health, safety and hygiene procedures in place.


Across our hotels, we have implemented enhanced health and hygiene protocols to provide you with peace of mind during your stay with us. To create our “SAFE + SOUND” promise, we have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added  precautionary measures throughout all aspects of the guest and team member experience.

Hard Rock Hotel Los Cabos has also implemented the global Hard Rock SAFE + SOUND program powered by Ecolab, which includes detailed guidelines and protocols followed by all branded properties around the world. Below you will find a summary of our enhanced protocols:




Our main measures at a glance


Hygiene Protocols
Hygiene Protocols
Hygiene Protocols

What to expect on your future stay?





Find the detailed protocols, procedures and preventive measures implemented across the resort to provide you peace of mind.





Paradise has teamed up with Pure® to offer their patented, 7-step purification process in select rooms to remove up to 99% of pollutants.







  • Bellboy will welcome you wearing face masks and ready to provide hand sanitizer
  • Luggage items will be disinfected upon guest arrival by the bellboys.
  • Guest temperatures will be checked upon arrival via a thermal camera.
  • This area will be clearly marked for appropriate physical distancing, with plexiglass separators at front desks. 
  • All hotel wristbands and keys will be disinfected prior to providing these to guests.





  • Extremely strict sanitizing protocols and world-recognized standards are used to clean guest rooms with an emphasis on high-contact surfaces. 
  • Full sanitization of guest rooms after each departure.
  • Masks and gloves provided to housekeeping and maintenance teams.
  • Room service will be packaged accordingly and delivered directly to the door with no contact.





  • We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
  • Rock Spa Ⓡ, Body RockⓇ, and POSH Beauty SalonⓇ appointments will be limited and must be scheduled in advance. 
  • Dedicated measures for high-contact surfaces such as front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, kids club, dining surfaces seating areas, pool chairs and more.
  • The use of facial coverings/face masks is required for hotel guests in all public areas with the exception of outdoor spaces, by the pool or beach or while actively eating and/or drinking or smoking. Designated areas include common indoor spaces such as the hotel lobby, retail stores, elevators, waiting areas of common facilities (like spa, salon, restaurants or bars), and the theater. 





  • Pool activities that require contact will be temporarily suspended and will be replaced with activities that require social distancing.
  • Pool chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing.
  • Pool chlorine levels will be safely elevated within a permitted range.
  • Swim-up bars will not be operating for the time being. However, drink and food service will still be available poolside through our servers.




  • Buffets will be eliminated from restaurants and replaced with a-la-carte dining.
  • Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
  • Teppanyaki will be available with a maximum capacity of 6 people per table.





  • Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees and guests.
  • Selfserve buffet offerings will be eliminated, and replaced with alternate food service options such as plated service and more.


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Hard Rock Hotel Los Cabos Fraccionamiento Diamante Cabo San Lucas, Baja California Sur 23473 Mexico Hotel